FAQ
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What is the process from enquiry to delivery?
Upon enquiry, we'll send through a pricing guide and book a time for a chat. We’ll lock in your date once we receive a signed contract and the 50% deposit has been paid. A month before the wedding, we’ll go over your timeline and all the details. On the wedding day, we’ll be there to document the day as it unfolds. After your wedding, we carefully craft your highlight video to reflect the emotion and energy of your day. The highlight video can take 8–12 weeks with the full video collection delivered the following week.
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How do you work on a wedding day?
We believe whole-heartedly in capturing honest and heartfelt moments that are often missed - the candid movements and reactions throughout the day. We work with and around the photographer and do our best to be non-invasive but we understand that couples may feel unnatural in front of the camera so we will guide you when needed (because nobody likes awkward hands!)
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Can we split hours of coverage?
Our coverage hours are continuous, however, you’re more than welcome to split coverage hours between videographers. For example, 8 hours with two videographers can be seperated into 10 hours with the lead videographer and 6 hours with the second videographer. A split fee may be charged.
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When will I receive my video collection?
After the big day, we bring the raw footage straight onto the editing screen and work towards turning them into beautiful visual heirlooms. To ensure we deliver nothing short of quality videos, we aim to deliver highlight videos within 8-10 weeks from the wedding day via online link, with the complete collection delivered the following week via USB. Please expect a longer turnaround (approx. 2-4 weeks) during peak seasons and/or if you have ordered longer or additional edits.
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Can we choose music to include in our video?
We often spend hours on licensed audio houses such as Musicbed and Artlist in search of the perrrfect song to pair with the footage captured. As a key part of our editing process is based around the selection of audio tracks, we truly appreciate our couples who give us creative freedom to produce their wedding films, however, we do our best to accomodate requests upon discussion.
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Are travel expenses covered in your packages?
Our half-day and full-day packages include travel within Brisbane, up to Noosa, down to Byron Bay and out to Toowoomba. For interstate and international weddings, please get in touch with us for travel fees.